Need Help? 

You can pay your rent by logging into your resident portal to pay online or bringing in a certified check to your community office. 

Late fees are applied to your account per your lease terms.

To submit a maintenance request, login to your resident portal, select the maintenance tab on the righthand side and select “Request Maintenance.” In the case of an emergency, contact your community office by phone. If after business hours, please follow prompts on the phone. If it is an emergency (flood, no heat, etc.), tenants will need to call the site office phone number and push 2.

Renter’s insurance is required per your lease. To upload your renter’s insurance, login to your resident portal. On the left side of the screen, click the “Insurance” tab and upload your policy information. 

A proper notice can be submitted by logging into your resident portal, selecting “Contact Us” on the left-hand side, and choosing the option “Request Notice to Vacate.” Proper notice must be given in the timeframe outlined in your lease.

If you apply online, you will pay at the end of your application prior to submitting. If you are applying in person, we accept checks, money orders or certified checks. Application fees are non-refundable once the application is processed.

 Please contact your community office to find out who your check should be written out to. 

It can take 1-3 business days to process the application. Check with your Collective team member if you have any questions regarding the status of your application.